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Privacy Policy

Privacy Policy

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Welcome to Hello Social Avenue.
Your privacy is important to us. This Privacy Policy explains how Hello Social Avenue Ltd (“we”, “our”, “us”) collects, uses, stores, and protects your personal information when you use our website, services, marketing systems, and communications.

 

1. Who We Are

Hello Social Avenue Ltd
Chesterfield, Derbyshire, United Kingdom

Website: www.hellosocialavenue.com
Email: support@hellosocialavenue.com

For the purpose of data protection law, Hello Social Avenue Ltd is the “data controller” of your personal data.

 

2. What Information We Collect

We may collect and process the following information:

Information You Provide Directly

  • Name

  • Email address

  • Phone number

  • Business name

  • Website URL

  • Social media handles

  • Billing and payment information

  • Information submitted through forms, surveys, scorecards, strategy applications, or enquiries

 

Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited

  • Time spent on pages

  • Referral source

  • Cookies and tracking data

 

Marketing & CRM Data

If you interact with our ads, emails, webinars, CRM systems, or downloadable resources, we may collect:

  • Lead source information

  • Engagement activity

  • Appointment history

  • Email open and click rates

  • Website behaviour

  • Form submissions and automation data

 

3. How We Use Your Information

We use your data to:

  • Respond to enquiries

  • Deliver marketing and business services

  • Book and manage appointments

  • Process payments and invoices

  • Improve our website and customer experience

  • Send marketing communications

  • Provide educational content and resources

  • Manage CRM and automation systems

  • Analyse website and campaign performance

  • Meet legal and regulatory obligations

 

4. Legal Basis for Processing

Under UK GDPR, we process personal data using the following lawful bases:

  • Consent

  • Contractual necessity

  • Legitimate interests

  • Legal obligations

Where consent is required, you may withdraw it at any time.

 

5. Marketing Communications

We may send you:

  • Marketing emails

  • Educational resources

  • Event invitations

  • Business updates

  • Promotions and offers

You can unsubscribe at any time using the unsubscribe link in our emails or by contacting us directly.

 

6. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

  • Improve website functionality

  • Analyse traffic and behaviour

  • Track advertising performance

  • Personalise user experiences

 

This may include tools such as:

  • Google Analytics

  • Meta/Facebook Pixel

  • LinkedIn Insights Tag

  • CRM and automation tracking software

You can control cookies through your browser settings.

 

7. Third-Party Services

We may share information with trusted third-party providers who help us operate our business, including:

  • CRM systems

  • Payment providers

  • Email marketing platforms

  • Advertising platforms

  • Website hosting providers

  • Analytics tools

  • Automation and software integrations

 

These providers only process data necessary for their services and are expected to comply with applicable data protection laws.

 

8. Data Storage & Security

We take reasonable technical and organisational measures to protect your data from:

  • Unauthorised access

  • Loss

  • Misuse

  • Disclosure

  • Alteration

While we take security seriously, no online system can be guaranteed 100% secure.

 

9. Data Retention

We retain personal data only for as long as necessary to:

  • Deliver services

  • Meet legal obligations

  • Resolve disputes

  • Enforce agreements

  • Maintain legitimate business records

 

10. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of your data

  • Restrict processing

  • Object to processing

  • Withdraw consent

  • Request transfer of your data

To exercise any of these rights, please contact us using the details below.

 

11. External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

 

12. Children’s Privacy

Our services are intended for business owners and adults over the age of 18. We do not knowingly collect data from children.

 

13. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date.

 

14. Contact Information

If you have questions about this Privacy Policy or how your data is handled, please contact:

Hello Social Avenue Ltd
Email: support@hellosocialavenue.com
Website: Hello Social Avenue

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